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Membership FAQs 

General 

How do I renew my membership? 

  • There are four ways to renew:
    • Respond by mail to the renewal letter you’ll receive in the mail approximately one month before your membership expires. If you don’t receive a letter, please contact us at fac.membership@coloradocollege.edu to verify your address.
    • By phone at (719) 634-5581
    • In person at the front desk
    • Online

How do I purchase a gift membership? 

  • You may purchase a gift membership over the phone at (719) 634-5581, in person at our front desk, or online. When purchasing online, please write the recipient’s name, contact information, and the preferred delivery address in the comments section. You may also include a short greeting or message.

Can I visit the Museum before deciding to purchase a membership? 

  • Yes! If you buy a membership on the day of your visit, you can apply a portion of your general admission fees to your membership purchase. Just stop by the Front Desk on your way out.

Does my membership have reciprocity at other museums? 

Tax deductibility and refunds 

Is my membership tax deductible? 

  • Memberships to the Colorado Springs Fine Arts Center at Colorado College (EIN: 84-0402510) below the $1,000 level are completely tax deductible. Memberships at the $1,000 and above are partially tax deductible. Please consult your tax advisor.
  • If you need your tax receipt, please email Jean Truty, Data and Stewardship Specialist, at jtruty@ColoradoCollege.edu  

Are memberships refundable?  

  • With our Memberships being tax-deductible donations towards the Fine Arts Center, we are unable to issue partial or whole refunds once the Membership dues have been paid.

Can I lend my membership to a friend’s family to use? 

  • Memberships are non-transferable. Your membership is tax-deductible and is considered a donation.

Guest passes 

How many guests can I bring into the museum? 

  • The number of guests you can bring in for museum general admission depends on your membership level: 
    • Individual = 1 one-time use guest pass
    • Dual = 2 one-time guest passes
    • Family  = 4 additional guests* + 4 one-time guest passes
    • Contributing = 4 additional guests* + 6 one-time guest passes
    • Patron = 6 additional guests* + 8 one-time guest passes
    • Benefactor = 8 additional guests* + 10 one-time guest passes

*While one-time guest passes may only be used for museum admission, additional guests (starting at the family level and above) may be used for member events and programing (with ticket purchase when required).  

How do I use my one-time guest passes to the museum? 

  • Guest passes are linked electronically to your account. To redeem, simply let our front desk staff know you wish to use a guest pass when you come in.

Can I use one-time guest passes at events? 

  • One-time guest passes are only valid for museum gallery admission and not for any member-only events or programing. To bring guests to member events, consider upgrading to the Family level.

Membership cards 

How do I download my digital membership card? 

  • When you purchased your membership, you received an automatic email with a direct link to your card. Membership cards can be viewed, downloaded to your phone, or printed. If you need it sent again, please email fac.membership@coloradocollege.edu
  • Visit our digital membership FAQ page to learn more.

Can I still receive a physical membership card? 

  • While we have switched to digital membership cards, we can send a physical card upon request. Email fac.membership@coloradocollege.edu to request a physical card. This request must be made each time you renew.

Member portal 

What is the Patron Portal and how do I log in? 

  • As part of your membership, you have the option to use our Patron Portal, which is a convenient way to buy tickets online using your member discount. To begin taking advantage of the Patron Portal, click the ‘Log In’ link below, and log in using the email address listed in the order details you received by email when you purchased your membership. 

Patron Portal Login

What if I forgot my Patron Portal password? 

  • If you do not remember your password, you may reset it using the ‘Forgot Your Password?’ link at the bottom of the Patron Portal Login screen.

Do I have to be logged in to renew my membership online? 

  • If you purchase your membership online without logging in, we can match your name and contact information to make sure your accounts and previous memberships are linked.